Common Ladder Safety
Questions & Answers
Clear Answers for Everyday Ladder Questions
Learn ladder safety through simple guidance, practical ladder FAQ, clear explanations of ladder types, and tips to choose and care for the right safety ladder.
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Climbing a Ladder
Do not step on the last 3 steps so that you can keep your body balance.
In order to do your job safely, you need to choose the right ladder. Watch this video, to know more.
Yes, ladder load capacity is very important.
The load capacity tells you the maximum weight the ladder can safely support.
For safe use, always ensure the combined weight does not exceed the ladder’s rated capacity.
At Step by Step Malaysia, our ladders are designed with a 150kg heavy-duty load capacity, providing a stronger structure and better stability for household use. A higher load rating offers a safer margin, especially when carrying tools or performing maintenance tasks.
For safety, always choose a ladder with sufficient load capacity and never exceed its rated limit.
Real-Life Home Scenarios
Do not step on the last 3 steps so that you can keep your body balance.
Always check your ladder for damage before using it. If it is damaged, do not use it. Some parts can be replace to ensure safety usage. Contact us to know Step by Step’s spare parts available
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Use the correct ladder height — never stand on the top 2–3 steps.
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Place the ladder on a flat, dry, and stable surface.
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Ensure all locks and hinges are fully secured before climbing.
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Maintain 3 points of contact at all times.
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Do not overreach — climb down and reposition if needed.
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Wear proper non-slip footwear.
⚠️ Important: Avoid climbing to high levels when you are alone. For high ceilings or risky tasks, always have someone nearby to assist or supervise.
Before installing, make sure your space matches the ladder size on the box. If the ladder cannot open fully or touch the floor properly, please don’t force or modify it.
After Sales Service
Step by Step does not recommend repairing a damaged ladder.
However, you may contact our Customer Service at +603-3343 8895 or whatsapp us to know more.
Step by Step offers replacement parts for selected products manufactured by Step by Step only. Please contact Customer Service at +603-3343 8895 or whatsapp us. When ordering replacement parts, you will need to provide the model of ladder or the part that you need.
Step by Step provides warranty on their selected products subject to terms and conditions. Click here to find out more.
Material Matter
The standard material used in our aluminium ladders is Aluminium Alloy 6063.
Aluminium 6063 is commonly used in ladder manufacturing because it offers:
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Good strength-to-weight ratio
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Excellent corrosion resistance
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Smooth surface finishing
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Durable performance for long-term use
This material provides the balance of strength, stability, and lightweight handling that is suitable for household use in Malaysia.
Yes. As part of our eco-friendly product commitment, Step by Step is the first in Southeast Asia to adopt EPD-verified aluminium. This provides transparent, third-party verified data on environmental impact throughout the material lifecycle.
Common Ladder Safety Questions & Answers
Clear Answers for Everyday Ladder Questions
We make it easy to understand how to pick, use and care for your ladder with clear, helpful guidance for user in simple language.
Get Answer Without Waiting
24/7 for Your Questions
Satisfaction Guaranteed
Do not step on the last 3 steps so that you can keep your body balance.
Before installing, make sure your space matches the ladder size on the box. If the ladder cannot open fully or touch the floor properly, please don’t force or modify it.
Always check your ladder for damage before using it. If it is damaged, do not use it. Some parts can be replace to ensure safety usage. Contact us to know Step by Step’s spare parts available
Do not step on the last 3 steps so that you can keep your body balance.
Step by Step provides warranty on their selected products subject to terms and conditions. Click here to find out more.
Step by Step does not recommend repairing a damaged ladder.
However, you may contact our Customer Service at +603-3343 8895 or whatsapp us to know more.
Step by Step offers replacement parts for selected products manufactured by Step by Step only. Please contact Customer Service at +603-3343 8895 or whatsapp us. When ordering replacement parts, you will need to provide the model of ladder or the part that you need.
Ladder Guide – From FAQ to Real Life
Common Ladder Mistakes to Avoid
Need more help choosing the right ladder? Talk to our team.
We are happy to assist you.
