Warranty Program

Customer Testimonials

 5/5

Value for money

I have been using Step by Step ladder for almost two years now and the ladder still work like a brand new! Although the price is higher but it can be used for a long term. It is value for money yet they are still come out with this warranty program.

Mr Kelvin Lee, 31 years old

Air Conditioner Repairing Specialist

 5/5

Fast Respond and Ladder Safety Knowledge

Fast respond by the Step by Step team! Besides this warranty program, their customer service was friendly and knowledgeable on ladder safety too. I would recommend this company to anyone looking for a ladder warranty program.

Ms Maizatul Rosli, 41 years old

Housewife

 5/5

Valuable Experience

This is my first time to ever encounter with ladder warranty program. I’ve dealt with other warranty companies before…and yours has been a very nice experience with no issues.

Mr Raju Kumar, 32 years old

Lecturer

Registration Form

Terms and Conditions

1. This warranty program applicable for one (1) year on below products:

Step by Step Aluminium Single Sided A Shape Step Ladder (SL)
Step by Step Aluminium Double Sided A Shape Step Ladder (DSL)
Step by Step Aluminium Extension Ladder (P-DEL)
Step by Step Aluminium Working Tray Ladder (WTL)
Step by Step Aluminium Telescopic Ladder (TSC)
Step by Step Aluminium Multipurpose Ladder (MPL)

2. This warranty program cover on manufacturer’s defect on step only.

3. Step damages caused by other than manufacturer’s defect will not be cover in this warranty program.

4. This warranty program is valid for repairing purposes only.
5. Warranty can be claim for one (1) time within the warranty period.
6. Warranty is valid for a claim upon purchased directly from us.
7. Buyer is in need to fill in the registration form for warranty program within 14days of Date of Purchased (DOP).
8. DOP in the registration form must be tally with the date in receipt or invoice.
9. This warranty program is valid for West Malaysia only.
10. Warranty claim will take up to 14 working days in average or more.

11. Terms and conditions are subject to change without prior notice.